Im pissed bcz i have been waiting for 8 days for my phone. The long wait is not such a big issue. It's the customer service. The least they can do is inform me and let me know it will take longer or somethn. Cheebye.
I came down to the care centre earlier today. The chinese girl behind the counter is so fucking idiotic. 1st: never greet me. No welcome, hi can I help you etc. 2nd: not even a fucking smile on her face. 3rd: no initiative to approach me. The way she talked to me also like can't be bothered and full of attitude. What kind of service is this? Pissing people off service got la.
Im going to complain to Nokia regarding this Chinese girl with short boyish hair and fringe dyed red. Very unfriendly face. Non-approachable. What makes it even worse, the staffs at Nokia Care Center Tampines Century Square do not wear a name tag. Most retail companies, the workers in the frontline wear a name tag seyy. Even McDonald's wear! I think Nokia afraid to show their workers' identity. In cases like complaints I guess.
My god! Even in my company, my colleagues will get scolded for being rude to a customer seyy. No wonder Singapore's service standard dropped way down.
This is how it went: I stood in line at the info counter. There was a couple in front of us, me and my sis. Then a lady from nowhere just walk straight in front (CUT QUEUE) and asked the Chinese girl regarding her phone. That is one mistake in her service. Just ignore what's happening in front of her. It's ok, I just let it past.
After the lady walked off, I stood in front of this idiotic girl. I was waiting to be greeted. None given. Instead she just looked at the computer screen in front of her. Trying to be oblivious to her surroundings.
So I began to approach her.
Me: Hi can I know when I can collect my phone? Idiot: (still no 'Hi how can I help you' etc shit) What's wrong with your phone? (-ask me like not happy, macam nak cari gaduh.-) Me: There is somethn wrong with the screen display. Idiot: (with no eye contact) For that case, it usually takes 3 to 5 days. Me: Ok, it has been 8 days. Idiot: Well, it is only estimated to take 3 to 5 days. Its only an estimation. It may take longer. I do not know. You have to wait for our call. Me: Can you at least check the status or somethn or tell me how long more it will take? Idiot: Where is your acknowledgement form? (macam sial. cannot ask in a nicer manner like 'Can i take a look at your acknowledgement form?') Me: -i pass the form to her Idiot: (-took the form and 'checked' the computer for i donno what, maybe just pretend to check so dat i can just go away. she passed back the form to me with 2 fingers folding the paper. like passing me a money note.-) It's not ready yet. Me: -still expecting somethn more than just "its not ready yet", i frowned at her took the paper and left.-
Im fucking pissed. This is the 2nd time I sent my phone there, and I have never been treated so low standard like this. The first time, the girl inform me and told me I can collect the next Tuesday after 5pm. Information Information! Hello? The idiotic chinese girl definitely donno what she is doing at the INFORMATION counter. Fuck her la, Im complaining to Nokia abt her. No name pon nvr mind. I can just call her Idiot.
Im going to make sure the next time I come to your care centre, idiot, Im going to ask for your manager if he or she has received my complaint letter regarding your rude service. I think Nokia would rather sack you than have pissed off customers. My God! How the hell Nokia could have hired such an idiot like you. I curse you, that your eyes will roll all the way to the back, bcz you rolled your eyes at me. Cheebye.
Blogger
Solehah Binti Mohari
June 17, 1987
19, Female
Gemini
Bedok Norf, Singapore
TP Graduate - Diploma in Business Information Technology
Chomel Pte Ltd - Merchandising Dept Single; not looking
Non-clubber; non-smoker; non-drinker
Thx for viewing my blog! =))
wishlist
hooded jacket. cardigans. grey top. purple top. orange top.
yellow top. green racerback top. grey skinny jeans.
red skinny jeans.
maroon skinny jeans. dark grey skinny jeans.
new black skinny jeans. keds sneakers.
watch. bag. everlast sneakers.
slippers. (again?! hahahha.) skinny belts.
new mp3. new flats. MNG white pullover. MNG racerbacks. 2008 diary/organiser.
